IN-STORE RETURNS:

  • All returns must be made within 30 days and there is a 20% restocking fee on all returns.
  • All items must be returned unused/unworn, in original product packaging, and with all paperwork, parts and accessories to ensure credit.
  • We cannot accept returns on any Final Sale Items.

ONLINE RETURNS:

  • If for any reason you are not happy with your purchase, or simply decide you no longer want the goods, we offer a 14 Day Money Back Guarantee.  It must be in a NEW and UNUSED condition, complete with ALL PACKAGING in the state it was delivered.
  • If you wish to return goods for a refund, you must write to us by email at contact@brewersdirect.com within 7 working days of receiving the goods.  We must receive and confirm your return request, prior to you returning the goods.  Where a product meets the requirements of our return policy, we will refund the cost of the items.  However, shipping charges are non refundable.
  •  All shipments of GLASS PRODUCTS are not insured by shipping companies. Unfortunately, for this reason, BREWERS DIRECT WILL NOT BE LIABLE for any breakage and/or accept any returns on glass products.
  • Photo may be different from actual product. Please refer to product details for product specifications and inclusions.
  • Return postage costs are bearable by the customer.